Terms & Conditions

Effective Date: 1/1/2025

By accessing or using the services of Resilient Retrofits (“we,” “our,” or “us”), including but not limited to our website, communications, and SMS notifications, you agree to the following terms and conditions (“Terms”). Please read them carefully.

SMS Opt-In or Phone Numbers for SMS Purposes Are Not Shared

SMS Terms and Conditions

By opting into SMS communications, you agree to the following:

Consent for SMS Communications

By providing your phone number and explicitly opting in (e.g., checking a consent box on our website), you consent to receive SMS communications from Resilient Retrofits. Information obtained as part of the SMS consent process will not be shared with third parties.

Types of SMS Communications

We send SMS messages tailored to your relationship with us, including:

• Customers and Guests: Updates on services, appointments, reminders, or promotional offers.

• Job Applicants: Updates on application status, onboarding materials, and employment-related communications.

Message Frequency

By opting in, you consent to receive recurring messages. Message frequency may vary depending on the nature of the subscription or service (e.g., weekly updates, promotional messages, or event-driven notifications).

Potential Associated Costs

Standard messaging and data rates may apply depending on your mobile carrier and plan. You are responsible for any charges incurred from receiving messages.

How to Opt-In

To subscribe to our messaging service, you must provide explicit consent, such as checking a designated consent box on our website or signing up through other approved methods.

How to Opt-Out

You can opt out of SMS communications at any time by replying with the word “STOP” to any of our messages. Once opted out, you will no longer receive further SMS communications unless you opt back in.

How to Get Help

For assistance, reply with “HELP,” email us at hello@resilientretrofits.com, or call us at (503) 300-4295.

Data Protection and Privacy

Information Sharing

SMS opt-in data and phone numbers collected for messaging purposes will not be shared with third parties. For more information on how we handle your personal data, please refer to our Privacy Policy.

Data Security

We employ industry-standard security measures to protect your personal data. However, no method of transmission or storage is 100% secure.

Changes to Terms and Conditions

We may update these Terms periodically. When changes are made, the “Effective Date” at the top of the page will be updated. Continued use of our services constitutes your acceptance of revised Terms.

Contact Us

If you have any questions about these Terms or our Privacy Policy, please contact us:

• Email: hello@resilientretrofits.com

• Phone: (503) 300-4295

• Address: 4906 NE 122nd Avenue, Portland, OR 97230